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<channel>
	<title>Technology Support Services</title>
	<atom:link href="http://blog.snc.edu/techsupport/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.snc.edu/techsupport</link>
	<description>920-403-HELP</description>
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		<item>
		<title>Do not respond to &#8220;Dear:St. Norbert College member.&#8221; e-mail</title>
		<link>http://blog.snc.edu/techsupport/2012/10/22/do-not-respond-to-dearst-norbert-college-member-e-mail/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=do-not-respond-to-dearst-norbert-college-member-e-mail</link>
		<comments>http://blog.snc.edu/techsupport/2012/10/22/do-not-respond-to-dearst-norbert-college-member-e-mail/#comments</comments>
		<pubDate>Mon, 22 Oct 2012 20:19:31 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Security alerts]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=197</guid>
		<description><![CDATA[Another e-mail scam is going around, this time with the subject &#8220;Dear:St. Norbert College member.&#8221; Do not click the link in this message! This message is NOT from St. Norbert College. A copy of the message is posted here for &#8230; <a href="http://blog.snc.edu/techsupport/2012/10/22/do-not-respond-to-dearst-norbert-college-member-e-mail/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Another e-mail scam is going around, this time with the subject  &#8220;Dear:St. Norbert College member.&#8221; Do not click the link in this  message! This message is NOT from St. Norbert College. A copy of the message is posted here for your information:</p>
<pre>From: "St. Norbert College credit card security"
&lt;beana07@students.rowan.edu&gt;
Sent: Monday, October 22, 2012 11:40:56 AM
Subject: Dear:St. Norbert College member.

Dear:St. Norbert College member.
As part of our security measures, we regularly screen activity in
our Banking sector within the university Online credit card Banking
system use in payment of your Tuition &amp; Compulsory Fees by student
and staff and your personal account credit card use within this
university premises. We recently contacted you after noticing an
issue on your personal account credit card. We requested information
from you for the following reason: We have recently detected an
unusual activity on your account.Bank will placed a hold on your
account until this issue will be resolved.

To ensure that your online banking credit card/debit card service is
not interrupted, please confirm your information on your credit card
with full detail required exactly as it appears on your banking
account detail, by Clicking the (OIT) link below for your credit
card verification with full information Required To restore your
account. Click the link below for your credit card verification:

http://tinyurl.com/universitycreditcardsecureform

Please Note:
If we do no receive the appropriate account verification detail
required within 48 hours, then we will assume your Bank account is
fraudulent and will be suspended. The purpose of this verification
is to ensure that your bank account has not been fraudulently used
and to combat the fraud from our community.Remember, Bank is
committed to your security and protection. To find out more, take a
look at our Information Security section under Privacy and Security
on the Web site.
@ 2012 Bank institute Corporation of the University.</pre>
<p>For more information about phishing scams like these, see:<br />
<a href="http://www.snc.edu/go/phishing" target="_blank">http://www.snc.edu/go/phishing</a></p>
<p>If you have any questions, please <a title="Contacting Tech Support" href="http://blog.snc.edu/techsupport/contacting-tech-support/">contact the Help Desk</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/10/22/do-not-respond-to-dearst-norbert-college-member-e-mail/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do not respond to &#8220;Additional 350MB&#8221; e-mail</title>
		<link>http://blog.snc.edu/techsupport/2012/10/01/do-not-respond-to-additional-350mb-e-mail/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=do-not-respond-to-additional-350mb-e-mail</link>
		<comments>http://blog.snc.edu/techsupport/2012/10/01/do-not-respond-to-additional-350mb-e-mail/#comments</comments>
		<pubDate>Mon, 01 Oct 2012 14:20:36 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Security alerts]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=191</guid>
		<description><![CDATA[Do not click the link in the following message. This is not from SNC! From: "Zimbra Webmail Admin" &#60;cpa@literatus.edu.br&#62; Sent: Monday, October 1, 2012 9:58:27 AM Subject: Additional 350MB To Your Webspace. This is to inform you that we have &#8230; <a href="http://blog.snc.edu/techsupport/2012/10/01/do-not-respond-to-additional-350mb-e-mail/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Do not click the link in the following message. This is <strong>not</strong> from SNC!</p>
<pre>From: "Zimbra Webmail Admin" &lt;cpa@literatus.edu.br&gt;
Sent: Monday, October 1, 2012 9:58:27 AM
Subject: Additional 350MB To Your Webspace.

This is to inform you that we have upgraded all our e-mail servers
and have added 350MB to all our e-mail account's on our open source
messaging and collaboration servers,please login to confirm your
account.

http://williamssanitation.com/Zimbra/zimbra.html

Regards.
Zimbra Web-Amin.</pre>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/10/01/do-not-respond-to-additional-350mb-e-mail/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Citrix problem, Banner unavailable</title>
		<link>http://blog.snc.edu/techsupport/2012/08/17/citrix-problem-banner-unavailable/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=citrix-problem-banner-unavailable</link>
		<comments>http://blog.snc.edu/techsupport/2012/08/17/citrix-problem-banner-unavailable/#comments</comments>
		<pubDate>Fri, 17 Aug 2012 14:19:20 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[System maintenance & outages]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=187</guid>
		<description><![CDATA[We are currently experiencing a problem with the Citrix servers. As a result, no one can use programs on the computers in the classrooms, Library, or computer labs, and Banner is unavailable. We are working to resolve this problem as &#8230; <a href="http://blog.snc.edu/techsupport/2012/08/17/citrix-problem-banner-unavailable/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>We are currently experiencing a problem with the Citrix servers. As a  result, no one can use programs on the computers in the classrooms,  Library, or computer labs, and Banner is unavailable. We are working to  resolve this problem as quickly as possible and will notify you as soon  as it is resolved.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/08/17/citrix-problem-banner-unavailable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Print to SNC printers from personal computers</title>
		<link>http://blog.snc.edu/techsupport/2012/08/17/print-to-snc-printers-from-personal-computers/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=print-to-snc-printers-from-personal-computers</link>
		<comments>http://blog.snc.edu/techsupport/2012/08/17/print-to-snc-printers-from-personal-computers/#comments</comments>
		<pubDate>Fri, 17 Aug 2012 14:17:07 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=185</guid>
		<description><![CDATA[Students, faculty, &#38; staff can now print from personal computers to College network printers after installing the printers. Printing from personal computers is charged at the same rate as printing from College-owned computers. For details and installation instructions, see Installing &#8230; <a href="http://blog.snc.edu/techsupport/2012/08/17/print-to-snc-printers-from-personal-computers/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Students, faculty, &amp; staff can now print from personal computers to College network printers after installing the printers. Printing from personal computers is charged at the same <a href="http://www.snc.edu/techsupport/students/printingpolicy.html">rate</a> as printing from College-owned computers. For details and installation instructions, see <a href="http://www.snc.edu/techsupport/login/installprinters.html">Installing Network Printers on Personal Computers</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/08/17/print-to-snc-printers-from-personal-computers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get Microsoft Office for only $19.95!</title>
		<link>http://blog.snc.edu/techsupport/2012/08/17/get-microsoft-office-for-only-19-95/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=get-microsoft-office-for-only-19-95</link>
		<comments>http://blog.snc.edu/techsupport/2012/08/17/get-microsoft-office-for-only-19-95/#comments</comments>
		<pubDate>Fri, 17 Aug 2012 14:13:47 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=183</guid>
		<description><![CDATA[Students and employees can now purchase Microsoft Office for only $19.95! For College employees who use Microsoft Office on their College-owned office computers, this is a &#8220;Work at Home” license, which permits College-related use only. This program is administered by &#8230; <a href="http://blog.snc.edu/techsupport/2012/08/17/get-microsoft-office-for-only-19-95/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Students and employees can now purchase Microsoft Office for only  $19.95! For College employees who use Microsoft Office on their  College-owned office computers, this is a &#8220;Work at Home” license, which  permits College-related use only. This program is administered by an  external vendor called JourneyEd. For details and links, see the  vendor&#8217;s web site:</p>
<p><a href="http://www.snc.edu/go/getoffice">http://www.snc.edu/go/getoffice</a></p>
<p>JourneyEd says that after you complete the order on their web site,  you will be required to fax  or e-mail a copy of your academic verification. They will send you an  e-mail message with instructions for submitting your academic  verification.  Once verification is completed  and depending on how you place your order, you will receive either a  license code, a link to download the software, or a physical DVD set  mailed to you. Delivery of the software download instructions are  generally  completed same day while shipment of the physical DVD  takes 3-5 business days.</p>
<p>If you need a copy of Office that does not qualify for the above program, see our <a href="http://www.snc.edu/techsupport/docs/software.html">software page</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/08/17/get-microsoft-office-for-only-19-95/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do not respond to &#8220;UPDATE YOUR WEBMAIL ACCOUNT&#8221; e-mail!</title>
		<link>http://blog.snc.edu/techsupport/2012/07/26/do-not-respond-to-update-your-webmail-account-e-mail/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=do-not-respond-to-update-your-webmail-account-e-mail</link>
		<comments>http://blog.snc.edu/techsupport/2012/07/26/do-not-respond-to-update-your-webmail-account-e-mail/#comments</comments>
		<pubDate>Thu, 26 Jul 2012 16:19:58 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Security alerts]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=177</guid>
		<description><![CDATA[Another e-mail phishing scam (shown below) is going around. This is not from SNC. As always, you should never respond to these types of messages. They are never legitimate. No one who works at St. Norbert College will ever ask &#8230; <a href="http://blog.snc.edu/techsupport/2012/07/26/do-not-respond-to-update-your-webmail-account-e-mail/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Another e-mail phishing scam (shown below) is going around. This is <strong>not</strong> from SNC. As always, you should never respond to these types of  messages. They are never legitimate. No one who works at St. Norbert  College will ever ask you for your password, and we do not send out  messages like this. If you ever have any doubts about any message you  receive, contact the Help Desk before responding.</p>
<p>If you have responded to this message, <a title="Contacting Tech Support" href="http://blog.snc.edu/techsupport/contacting-tech-support/">contact the Help Desk</a> immediately.</p>
<p>For more information about phishing scams, see <a href="http://www.snc.edu/go/phishing">http://www.snc.edu/go/phishing</a>.</p>
<pre>From: "St. Norbert College" &lt;lukj247@yahoo.com&gt;
Sent: Wednesday, July 25, 2012 9:48:08 AM
Subject: UPDATE YOUR WEBMAIL ACCOUNT

Dear:St. Norbert College WebMail Subscriber, We hereby announce to
you that your email account has exceeded its storage limit. You will
be unable to send and receive mails and your email account will be
deleted from our server. To avoid this problem, you are advised to
verify your email account by clicking on the link below, 

http://snc.phpforms.net/view_forms/view/2f39f72d10

NOTE:If unable to click the link, you are advised to copy and paste
it in a new browser. Technical Support Copyright 2012.</pre>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/07/26/do-not-respond-to-update-your-webmail-account-e-mail/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Security vulnerability in Windows 7/Vista gadgets</title>
		<link>http://blog.snc.edu/techsupport/2012/07/19/security-vulnerability-in-windows-7vista-gadgets/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=security-vulnerability-in-windows-7vista-gadgets</link>
		<comments>http://blog.snc.edu/techsupport/2012/07/19/security-vulnerability-in-windows-7vista-gadgets/#comments</comments>
		<pubDate>Thu, 19 Jul 2012 20:15:28 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Security alerts]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=172</guid>
		<description><![CDATA[A new security vulnerability has been found in Windows 7 &#38; Windows Vista gadgets such as the desktop clock, weather, stock ticker, etc. As a preventative measure, SNC is disabling these gadgets on College-owned Windows computers effective immediately. We recommend &#8230; <a href="http://blog.snc.edu/techsupport/2012/07/19/security-vulnerability-in-windows-7vista-gadgets/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>A new security vulnerability has been found in Windows 7 &amp; Windows Vista gadgets such as the desktop clock, weather, stock ticker, etc. As a preventative measure, SNC is disabling these gadgets on College-owned Windows computers effective immediately. We recommend following the instructions in the articles below to protect your home computers.</p>
<p>For more information, see:</p>
<p><a href="http://windowssecrets.com/top-story/kill-those-vista-and-win7-gadgets-now/">http://windowssecrets.com/top-story/kill-those-vista-and-win7-gadgets-now/</a></p>
<p><a href="http://support.microsoft.com/kb/2719662">http://support.microsoft.com/kb/2719662</a></p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/07/19/security-vulnerability-in-windows-7vista-gadgets/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do not respond to &#8220;Final Contact&#8221; e-mail scam</title>
		<link>http://blog.snc.edu/techsupport/2012/07/17/do-not-respond-to-final-contact-e-mail-scam/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=do-not-respond-to-final-contact-e-mail-scam</link>
		<comments>http://blog.snc.edu/techsupport/2012/07/17/do-not-respond-to-final-contact-e-mail-scam/#comments</comments>
		<pubDate>Tue, 17 Jul 2012 16:28:41 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[Security alerts]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=135</guid>
		<description><![CDATA[Another phishing scam (shown below) is going around. This is not from SNC. As always, you should never respond to these types of messages. They are never legitimate. No one who works at St. Norbert College will ever ask you &#8230; <a href="http://blog.snc.edu/techsupport/2012/07/17/do-not-respond-to-final-contact-e-mail-scam/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Another phishing scam (shown below) is going around. This is <strong>not</strong> from SNC. As always, you should never respond to these types of messages. They are never legitimate. No one who works at St. Norbert College will ever ask you for your password, and we do not send out messages like this. If you ever have any doubts about any message you receive, contact the Help Desk before responding.</p>
<p>If you have responded to this message, <a title="Contacting Tech Support" href="http://blog.snc.edu/techsupport/contacting-tech-support/">contact the Help Desk</a> immediately.</p>
<p>For more information about phishing scams, see <a href="http://www.snc.edu/go/phishing">http://www.snc.edu/go/phishing</a>.</p>
<pre>From: "Zimbra Email Support" &lt;fabrizia.bianchi@asl4.terni.it&gt;
Sent: Tuesday, July 17, 2012 4:29:28 AM
Subject: Final Contact

Zimbra Email Users,

I have been re-directed to contact you this last time and to inform
you that your negligence to the warning note issued to you
pre-informing you of our records indicating that your account has
not been updated as a part of our regular account maintenance.
Sequel to this adamant gesture,your account shall be blocked within
24hours failure to update your account as instructed.

Our new SSL servers check each account for activity and your
information has been randomly chosen for verification.Zimbra Email
Management Center strives to serve their email-users with better
and secure email services.

Please click on the link below to update.

http://zimbrupdates.at.tf

Note that Failure to update your account information genuinely may
result in account termination without further plea considerations.

Thank you very much for your cooperation!

Zimbra Email Support</pre>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/07/17/do-not-respond-to-final-contact-e-mail-scam/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Portfolios &amp; Coursework server maintenance</title>
		<link>http://blog.snc.edu/techsupport/2012/07/17/portfolios-coursework-server-maintenance/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=portfolios-coursework-server-maintenance</link>
		<comments>http://blog.snc.edu/techsupport/2012/07/17/portfolios-coursework-server-maintenance/#comments</comments>
		<pubDate>Tue, 17 Jul 2012 16:04:19 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[System maintenance & outages]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=142</guid>
		<description><![CDATA[On Thursday, July 19 at 4:30 p.m., the students.snc.edu server, which hosts portfolios.snc.edu and coursework.snc.edu, will be taken down for maintenance. The maintenance will take most of the evening, and we expect the server to be back in service by &#8230; <a href="http://blog.snc.edu/techsupport/2012/07/17/portfolios-coursework-server-maintenance/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>On Thursday, July 19  at 4:30 p.m., the students.snc.edu server, which hosts  portfolios.snc.edu and coursework.snc.edu, will be taken down for  maintenance. The maintenance will take most of the evening, and we  expect the server to be back in service by 8:30 a.m. on Friday.  Most of you do not use this server so will not be affected by this, but  we wanted to let you know just in case anyone is using the server right  now. If you are interested in the status of this project, you can  follow the IT department on Twitter, <a href="http://twitter.com/sncit" target="_blank">http://twitter.com/sncit</a>, for updates.</p>
<p>&#8211;<br />
Information Technology<br />
&#8211;<br />
it@snc.edu<br />
<a href="http://www.snc.edu/it/" target="_blank">http://www.snc.edu/it/</a><br />
<a href="920-403-3873">920-403-3873</a> (phone)<br />
920-403-HELP/4357 (Help Desk)<br />
<a href="920-403-4084">920-403-4084</a> (fax)<br />
Follow SNC I.T. on Twitter: <a href="http://twitter.com/sncit" target="_blank">http://twitter.com/sncit</a><br />
Security Tip:<br />
Never share your password or login information with anyone, ever.<br />
St. Norbert College will NEVER ask for it via email.</p>
]]></content:encoded>
			<wfw:commentRss>http://blog.snc.edu/techsupport/2012/07/17/portfolios-coursework-server-maintenance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Moodle undergoing maintenance starting at 5pm Wednesday</title>
		<link>http://blog.snc.edu/techsupport/2012/07/17/moodle-undergoing-maintenance-starting-at-5pm-wednesday/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=moodle-undergoing-maintenance-starting-at-5pm-wednesday</link>
		<comments>http://blog.snc.edu/techsupport/2012/07/17/moodle-undergoing-maintenance-starting-at-5pm-wednesday/#comments</comments>
		<pubDate>Tue, 17 Jul 2012 16:03:51 +0000</pubDate>
		<dc:creator>Michelle Manke</dc:creator>
				<category><![CDATA[System maintenance & outages]]></category>

		<guid isPermaLink="false">http://blog.snc.edu/techsupport/?p=140</guid>
		<description><![CDATA[Moodle Instructors, As you&#8217;re already aware, several servers, including Moodle, had a problem over the weekend, and Moodle was unavailable for about 24 hours while our IT department worked to fix the problem.  While our IT department resolved the problem, &#8230; <a href="http://blog.snc.edu/techsupport/2012/07/17/moodle-undergoing-maintenance-starting-at-5pm-wednesday/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Moodle Instructors,</p>
<p>As you&#8217;re already aware, several servers, including Moodle, had a<br />
problem over the weekend, and Moodle was unavailable for about 24<br />
hours while our IT department worked to fix the problem.  While<br />
our IT department resolved the problem, they are concerned that<br />
there may be more serious hardware problems ahead.</p>
<p>To avoid further problems with Moodle, our IT department is<br />
planning to migrate Moodle to a different server on Wed, 7/18,<br />
starting at 5pm.  Unfortunately, this means that access to Moodle<br />
must be turned off during the migration.  Because IT doesn&#8217;t know<br />
how long the migration will take, they&#8217;re planning (in a<br />
worst-case scenerio) for the migration to take all night (5pm Wed<br />
evening &#8211; 8am Thurs morning).  I&#8217;ve posted a message on the<br />
Moodle home page, and will of course keep you updated as well.</p>
<p>The IT department will also post updates on their Twitter feed:</p>
<p><a href="http://twitter.com/sncit" target="_blank">http://twitter.com/sncit</a></p>
<p>Please let me know if you have any questions or concerns.<br />
Have a great day!<br />
Jay</p>
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